DELIVERY INFORMATION

 

What are the shipping charges?

WITHIN THE UK:

Free delivery on all orders within the UK.  

Unframed prints, books and greetings card orders are sent via Royal Mail’s first class post.  Framed prints are sent via UK Mail’s next day courier service.

EU AND THE REST OF THE WORLD:

For countries within the EU, shipping is £7
For countries outside the EU, shipping is £10 

Overseas items are either sent via Royal Mail’s International Standard service or UK Mail’s International Service.  The customer is solely responsible for payment of any import duties and taxes.

NOTE:  Framed prints are not available for overseas delivery. Any overseas customers ordering framed items will be offered either a mounted print as an alternative (with a partial refund for the difference) or a full refund.

 

How long before my item is dispatched?

We aim to dispatch your order within 2-3 working days, but please be aware that this may be slightly longer at times.  If you require your order by a specific date, please contact us and we will do our best to accommodate you.  

 

How is my parcel sent?

Unframed prints, books and greetings card orders are sent via Royal Mail’s first class post.  Framed prints are sent via UK Mail’s next day courier service.

Overseas items are either sent via Royal Mail’s International Standard service or UK Mail’s International Service

 

How do I track my parcel?

For orders sent via UK Mail:
When your order has been shipped you will receive an SMS or email from UK Mail, along with a consignment number and link to track the status of your parcel. You should receive a second SMS notification or email on the morning that your order is out for delivery with a 1 hour delivery time slot.  Through UK Mail’s tracking link, you also have the option to change delivery day, or request that your order is left in a safe place or with a neighbour.

For orders sent via Royal Mail:
Unfortunately, these are not tracked.  Royal Mail aims to deliver first class post next day, but please allow 2-3 days from dispatch for delivery. 

For international orders
Unfortunately, these are not tracked. 

 

How long will my item take to arrive?

FOR UK ORDERS: 
Items sent with UK Mail are sent on a next day service. 

Items sent with Royal Mail: Royal Mail aims to deliver first class post next day, but please allow 2-3 days from dispatch for delivery

FOR OVERSEAS ORDERS:
Delivery to Europe is usually within 3-5 working days and delivery to the rest of the world is usually within 5-7 working days. 

 

 

Can I change my delivery address?

Yes, as long as the item has not been shipped. Once the item is shipped, delivery address cannot be altered.

 

Can I have my order delivered to another address than my billing address?

Yes, just simply select a separate delivery address at the check out.

 

What about import duties and taxes?

For international deliveries, the customer is solely responsible for payment of any import duties and taxes.  As these costs vary between countries, unfortunately we are unable to provide estimates. To avoid any unexpected charges we advise that you contact your local customs office for a breakdown of potential taxes and/or duties before you order.

 

 


 

RETURNS POLICY

We hope that you will be delighted with the quality of your purchase. However, if for any reason you are not completely satisfied, please return them within seven days of delivery for replacement or refund. Returns must be in original condition and packaging. The purchase price of products returned in original condition will be refunded via the same method of payment as selected on your order. Shipping and handling charges are not refundable except in the case where goods are proven to be faulty or damaged.